SAP Support & Managed Services

24/7 SAP support, monitoring, basis management, and continuous improvement through our dedicated AMS team.

Overview

TheetaSol’s Application Management Services (AMS) practice provides comprehensive post-implementation support for live SAP landscapes. Our team of certified SAP basis administrators, functional consultants, and ABAP developers ensures your SAP systems run at peak performance around the clock — so your IT team can focus on innovation rather than firefighting.

Key Benefits

24/7 Coverage

Round-the-clock monitoring and incident response with defined SLAs for Priority 1 issues.

Expert Bench

Certified SAP basis, functional, and technical resources available on demand without full-time hiring.

Proactive Optimization

Monthly health checks, performance tuning, and early warning monitoring to prevent issues before they occur.

Cost Predictability

Fixed monthly retainer pricing — predictable SAP support budgets without surprise costs.

Our Process

Knowledge Transfer

Structured handover from project team or previous provider, including system documentation and runbooks.

Landscape Baseline

System health assessment, patch level review, and baseline documentation for all managed systems.

Support Model Setup

Configure incident management, monitoring tools, alerting, and escalation paths per client SLAs.

Steady State Operations

Ongoing incident management, change requests, basis operations, and continuous improvement backlog.

Quarterly Reviews

Service reviews covering SLA performance, system health trends, and upcoming SAP release planning.

Technologies

Frequently Asked Questions

What SLAs do you offer?

Standard AMS SLAs: P1 — 2h response / 8h resolution; P2 — 4h response / 24h resolution; P3 — 8h response / 3-day resolution. Custom SLAs available for critical environments.

Do you support on-premise and cloud SAP?

Yes — we support S/4HANA on-premise, RISE with SAP cloud, SAP BTP, SuccessFactors, and hybrid landscape combinations.

What is the minimum contract term?

Standard AMS engagements are 12-month contracts with quarterly review checkpoints. Short-term stabilization support is available for post go-live hypercare periods.

SAP Services

Discuss Your SAP Support Services Project

Free consultation with our certified SAP experts. No commitment required.

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Not sure which service you need?

Our consultants will assess your needs and recommend the best-fit

solution — at no cost.

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